Talk to someone who works these cases
Enquiries are answered within one business day. If your matter is time-critical, say so in the subject and it will be picked up the same day.
Contact form
For general enquiries, existing cases, press, complaints, and privacy requests.
Fastest route to a person
Urgent — last 48 hours
If a fraudulent transfer left your account in the last two days, do not use the form. Wire recalls are time-critical and are often possible on day one and gone by day seven. Call us directly.
+1 847-901-3304One office, one intake team
Every case is handled by the same intake team in New York, wherever you are and whatever the fraud type.
New York
- Opening hours
- Monday to Friday, 8:00–18:00 ET
What not to send us
We will never need these by email or through a web form, and neither will anyone legitimate.
Passwords or one-time codes
No legitimate firm will ask for these. If someone claiming to be us does, it is not us.
Full card numbers or CVV codes
Send the last four digits and the transaction references instead. That is enough for us to work with your bank.
Money, in any direction
No legitimate recovery process asks you to send funds in order to release funds. Advance release fees, tax clearance payments, and deposits demanded before your money comes back are the fraud continuing, not the recovery.